What personal information does Bingo Tours collect?

Bingo Tours collects information such as your name, contact details, billing information, account details, transaction history, device information, and usage data. This information is used to provide and improve our services, process bookings, manage payments, and communicate with customers.

How does Bingo Tours use my personal information?

Your personal information is used to operate and improve our services, process bookings and payments, provide customer support, send marketing communications, enhance website functionality, and comply with legal obligations.

Does Bingo Tours share my personal information with third parties?

We may share your information with Shopify, payment processors, IT service providers, marketing partners, and other third-party vendors who help deliver our services. Information may also be shared when legally required or with your consent.

Are bookings refundable at Bingo Tours?

All confirmed bookings with Bingo Tours are non-refundable. However, customers may request modifications up to 96 hours before service time, subject to availability. In some cases, a service credit may be issued and used within 1 month from the cancellation date.

Can I modify my booking after confirmation?

Yes. Booking modifications are allowed up to 96 hours before the scheduled service time. Modifications depend on vehicle availability and may require fare adjustments. Booking credits issued must be used within 1 month.

What payment methods does Bingo Tours accept?

We accept payments through online payment, bank transfer, cash, WhatsApp payment links, and in-office payments. Full payment is required to secure a reservation.

How do airport transfers work at Bingo Tours?

Airport pickup bookings include 60 minutes of complimentary waiting time after flight landing. Extra waiting time may incur additional charges. Customers must provide accurate flight details to ensure timely chauffeur arrival.

How long is my personal information retained?

Your information is retained as long as necessary to operate your account, provide services, comply with legal obligations, resolve disputes, and enforce our policies.

Do I have rights regarding my personal data?

Depending on your region, you may have rights to access, delete, correct, or request a copy of your information. You may also manage communication preferences or submit privacy requests through our contact channels.

How can I contact Bingo Tours for support or inquiries?

You can contact Bingo Tours 24/7 at info@bingotours.ae or +971 52 423 4031. Our office is located at 26 Floor, Amber Gem Tour, Ajman, UAE, available by appointment only.

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